Maintenance Handled Day or Night
24/7 tenant request intake, a vetted local vendor network, and transparent cost approval — with no owner markup, ever.
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What's included in our maintenance coordination
From a dripping faucet to a mid-winter furnace failure, every request runs through the same documented process — triaged fast, dispatched to the right trade, and reconciled at the vendor's actual cost.
24/7 Tenant Request Intake
Tenants submit maintenance requests through their online portal any hour of any day. We log, categorize, and respond — so a burst pipe at 2 a.m. never waits until morning.
Vetted, Licensed Vendor Network
Every plumber, electrician, and HVAC tech we dispatch is licensed, insured, and vetted by us. We've worked with most of them for years across Wayne, Oakland, and Macomb counties — they know our properties and our standards.
Emergency Response Process
True emergencies — water intrusion, heat loss in winter, safety hazards — are triaged immediately and dispatched within hours, not days. The response protocol is documented and the same for every property.
Transparent Cost Approval
You set the approval threshold. Anything above it routes to you with a scope and quote before work starts. You see every invoice at cost — no markups, no surprise line items, no padded labor.
How our maintenance process works
Three steps from tenant request to closed-out repair — the same workflow for every property, every time.
Request Comes In
A tenant files a request through their portal with photos and a description. We triage it on intake — routine, urgent, or emergency — and confirm receipt with the tenant the same day.
Dispatch & Triage
We route the job to the right vetted vendor for the trade and schedule the visit. For emergencies, we dispatch immediately and notify you in parallel so you're never the last to know.
Approval & Follow-Through
Repairs above your threshold come to you with a clear scope and quote first. Once approved, we supervise the work, confirm it's complete, and reconcile the invoice — at the vendor's actual cost.
Maintenance is where most management companies quietly make their margin — marking up labor, steering work to in-house crews, billing vague "admin" line items. We don't. Our vendors are independent, licensed, and insured, and we pass their invoices through to you at cost. You see the same number we do. We've spent years building a network of tradespeople across Metro Detroit who actually pick up the phone and show up on time, and we hold them to the same standard you'd hold them to on your own home — because the work is being done on your property.
Every repair is documented with before-and-after photos and stored against the property record, so when it's time to sell or hand the unit back, there's a clear history of what was done, when, and by whom. No mystery, no markup, no chasing receipts.
Explore our full-service management
Property Marketing
Listed everywhere renters are searching — fast.
Tenant Screening
Thorough vetting that protects your investment.
Rent Collection
On-time rent, guaranteed and on schedule.
Property Inspections
Documented condition reports at every stage.
Financial Reporting
Clear monthly statements and owner dashboards.
Evictions
Handled legally, covered financially.
Legal & Compliance
Detroit ordinances and state law, managed for you.
Find out what your Detroit portfolio is really worth.
Get a free, no-obligation rental analysis across every property you own — plus a straight-talk proposal for managing the whole portfolio. Tell us what you're holding and we'll take it from there.
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